Contact Center Setup
Cloud‑native deployments on AWS/Twilio/Genesys with IVR, ACD, and omnichannel routing.
- Architecture & Integration
- Number provisioning
- WhatsApp Business API
Modern Contact Center & CX Solutions for High‑Velocity Teams
We design, deploy, and manage cloud contact centers with AI, analytics, and workforce tools baked in. Reduce average handle time, boost CSAT, and scale globally.
50%↓
AHT
+30%
CSAT
99.99%
Uptime
24×7
Support
Channels
Voice • Chat • WhatsApp • Email
Stack
AWS • Twilio • Genesys • Freshdesk
Security
ISO 27001 • GDPR • HIPAA
What We Do
End‑to‑end services that take you from discovery to steady‑state operations.
AI & Automation
Voicebots, chatbots, RPA, summaries, and QA using LLMs and speech AI.
- Agent Assist
- Auto‑dispositioning
- Knowledge bases
Workforce & Quality
Forecasting, scheduling, scorecards, and coaching loops built into your flows.
- WFM & WFO
- Speech analytics
- Real‑time dashboards
CRM & Data
Two‑way sync with Salesforce/Freshdesk/Zendesk. Data lakes & BI.
- ETL pipelines
- CDP & 360° profile
- KPI scorecards
Security & Compliance
Hardened setups with audit trails, encryption, and compliance artefacts.
- ISO/GDPR/HIPAA guidance
- PII/PHI protection
- DR & BCP playbooks
Managed Services
24×7 L1–L3 ops, training, performance tuning, and SLO governance.
- SLA-backed support
- Observability
- Change management
Solution Accelerators
DigiIVR Studio
Drag‑and‑drop call flows, intents, and dynamic routing with live testing.
DigiAssist (Agent Assist)
Real‑time suggestions, knowledge lookups, and auto‑notes at agent desktop.
Quality AI
Score every interaction with objective rubrics, sentiment, and outcomes.
CX Data Hub
Unify events across channels to power BI, anomaly detection, and LTV models.
Industries
Healthcare
HIPAA‑ready patient support, appointment bots, and report dispatch.
E‑commerce
Order tracking, returns automation, and proactive notifications.
Fintech
Secure KYC flows, dispute handling, and risk monitoring.
Telecom
Network issue triage, outage comms, and churn prevention.
Proven Outcomes
Here are some indicative results. Replace with your real logos and stats.
Healthcare — 300 agents
40% faster triage with AI Assist
- −40% Average Handle Time
- +22% First Call Resolution
- 99.99% uptime during seasonal spikes
E‑commerce — 120 agents
Automation drives scale
- 60% deflection to chatbots
- −35% cost per contact
- +12pt CSAT improvement
Fintech — 80 agents
Secure, compliant scale‑up
- PCI & GDPR compliance in 6 weeks
- Unified analytics across channels
- 24×7 managed operations
Pricing
Simple tiers. Swap these with your own plans and currency. All plans include security hardening, observability, and SLA‑backed support.
Let's build your contact center
Share a few details and we’ll reach out within one business day.
📞 +91 98765 43210
✉️ hello@digidialgs.com
📍 Bengaluru • Mumbai • Remote
🕒 Mon–Fri, 9:00–18:00 IST